Even if your organization has invested in the latest technologies, your staff may
still experience the frustration of information overload, while having difficulty finding
the information they need. For example, a recent study found that for the average worker,
"…in the U.S. the number of messages sent and received, per day increased
[over 2 years] 6% to 201."1
The problem is not the use of weak or inappropriate tools and technologies, but
rather how they are being used. Progressive organizations ensure that people, processes
and technologies have been properly integrated to function smoothly.
