At its core, knowledge management is the process of using more of what people
know. Companies need to create opportunities to make private knowledge more public
and tacit knowledge more explicit.
In today’s economy, companies face an environment that is increasingly
complex, ambiguous, fast paced, rapidly changing, and incomprehensible with the
context of past experience alone.
This environment requires:
- decisions based on incomplete information,
- openness and collaboration, and
- the creative application of information and communications technologies.
Often, the most important knowledge in the organization is in people’s
heads. It gets shared serendipitously. Too often, it does not get shared and
others are forced to “reinvent” it or go without that knowledge in their work.
