
© Copyright 2003 Information Management & Economics, Inc.

	IM Plans
	Value-added Information Products & Services
	Integrate People, Processes and Technology
	Information for Better Decision-making
	Develop Effective Internet Strategies

	Expanding Knowledge Capacity
	Mapping Knowledge Resources
	Capturing and Sharing Critical Knowledge

	Plain Language Client Communications
	Testing Information Products for Usability
	Plain Language Training
	Designing Effective Forms

	Impact of New Technologies
	Privacy and Access to Information
	Best Practices and Benchmarking